{
    "id": 7540,
    "date": "2026-07-28T04:24:00",
    "date_gmt": "2026-07-28T04:24:00",
    "guid": {
        "rendered": "https:\/\/mas.clinic\/?page_id=7540"
    },
    "modified": "2026-07-28T04:25:10",
    "modified_gmt": "2026-07-28T04:25:10",
    "slug": "clinic-policy",
    "status": "publish",
    "type": "page",
    "link": "https:\/\/mas.clinic\/en\/clinic-policy\/",
    "title": {
        "rendered": "clinic policy"
    },
    "content": {
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Our reception team will help you find a time that suits you, confirm your booking, and share any details you need beforehand. Walk-in patients are always welcome, subject to availability &#8212; though booking ahead is recommended to secure your preferred day and time.<\/p><\/div><\/div><div class=\"mp-item\"><div class=\"mp-num\">02<\/div><div><h3>Fees &amp; Payments<\/h3><p>Fees for consultations, treatments and packages are explained clearly before any care begins, so there are no surprises. Payment is due at the time of service unless otherwise agreed. We accept a range of convenient methods: cash, credit or debit card, insurance (approved providers), Tabby &#8212; pay in instalments, and bank or online transfer.<\/p><\/div><\/div><div class=\"mp-item\"><div class=\"mp-num\">03<\/div><div><h3>Insurance &amp; Discount Cards<\/h3><p>We are approved and partnered with leading insurers, so eligible patients can benefit from insured dental services. Please bring a valid insurance card and ID to each visit; some services may require prior approval from your insurer, and any co-payment or uncovered balance is payable at the time of service.<br><br><b>Insurers:<\/b> NextCare &#183; Al Buhaira National Insurance Co. (ABNIC).<\/p><\/div><\/div><div class=\"mp-item\"><div class=\"mp-num\">04<\/div><div><h3>Cancellations, Rescheduling &amp; Late Arrivals<\/h3><p>If you need to cancel or reschedule, please notify us in advance &#8212; a quick call or WhatsApp message &#8212; so your slot can be offered to another patient. If you arrive late, we will do our best to accommodate you, though your session may be shortened or rescheduled out of respect for other patients&rsquo; appointments. Repeated missed appointments without notice may affect future booking priority.<\/p><\/div><\/div><div class=\"mp-item\"><div class=\"mp-num\">05<\/div><div><h3>Communication, Consent &amp; Transparency<\/h3><p>We believe in clear, honest communication. Before any treatment, you will be fully informed about your condition, the recommended approach, its purpose, the expected outcomes and any alternatives &#8212; so you can make a confident, informed decision. No treatment proceeds without your understanding and consent, and you may pause, question or stop your care at any time.<\/p><\/div><\/div><\/div><div class=\"mp-cta\"><h4>Have a question about any of this?<\/h4><p>Our reception team is happy to help &#8212; reach us any day, 10 AM to 8 PM.<\/p><\/div><\/div><\/div><div class=\"mp-ar\"><div class=\"mp-hero\"><div class=\"mp-wrap\"><span class=\"mp-eyebrow\">&#1587;&#1610;&#1575;&#1587;&#1575;&#1578; &#1575;&#1604;&#1593;&#1610;&#1575;&#1583;&#1577;<\/span><h1>&#1603;&#1610;&#1601; &#1606;&#1593;&#1605;&#1604; &#1605;&#1593;&#1603;<\/h1><p>&#1606;&#1592;&#1585;&#1577; &#1608;&#1575;&#1590;&#1581;&#1577; &#1593;&#1604;&#1609; &#1587;&#1610;&#1575;&#1587;&#1575;&#1578; &#1575;&#1604;&#1605;&#1608;&#1575;&#1593;&#1610;&#1583; &#1608;&#1575;&#1604;&#1583;&#1601;&#1593; &#1608;&#1575;&#1604;&#1578;&#1571;&#1605;&#1610;&#1606; &#1608;&#1575;&#1604;&#1585;&#1593;&#1575;&#1610;&#1577; &#8212; &#1604;&#1578;&#1593;&#1585;&#1601; &#1583;&#1575;&#1574;&#1605;&#1611;&#1575; &#1605;&#1575; &#1578;&#1578;&#1608;&#1602;&#1593;&#1607;.<\/p><\/div><\/div><div class=\"mp-body\"><div class=\"mp-list\"><div class=\"mp-item\"><div class=\"mp-num\">01<\/div><div><h3>&#1575;&#1604;&#1581;&#1580;&#1586; &#1608;&#1575;&#1604;&#1605;&#1608;&#1575;&#1593;&#1610;&#1583;<\/h3><p>&#1610;&#1605;&#1603;&#1606;&#1603; &#1581;&#1580;&#1586; &#1605;&#1608;&#1593;&#1583;&#1603; &#1593;&#1576;&#1585; &#1575;&#1604;&#1575;&#1578;&#1589;&#1575;&#1604; &#1576;&#1575;&#1604;&#1593;&#1610;&#1575;&#1583;&#1577; &#1571;&#1608; &#1573;&#1585;&#1587;&#1575;&#1604; &#1585;&#1587;&#1575;&#1604;&#1577; &#1608;&#1575;&#1578;&#1587;&#1575;&#1576; &#1571;&#1608; &#1605;&#1585;&#1575;&#1587;&#1604;&#1578;&#1606;&#1575; &#1593;&#1604;&#1609; &#1602;&#1606;&#1608;&#1575;&#1578; &#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1575;&#1604;&#1575;&#1580;&#1578;&#1605;&#1575;&#1593;&#1610;. &#1587;&#1610;&#1587;&#1575;&#1593;&#1583;&#1603; &#1601;&#1585;&#1610;&#1602; &#1575;&#1604;&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1601;&#1610; &#1575;&#1582;&#1578;&#1610;&#1575;&#1585; &#1575;&#1604;&#1608;&#1602;&#1578; &#1575;&#1604;&#1605;&#1606;&#1575;&#1587;&#1576; &#1604;&#1603;&#1548; &#1608;&#1578;&#1571;&#1603;&#1610;&#1583; &#1581;&#1580;&#1586;&#1603;&#1548; &#1608;&#1578;&#1586;&#1608;&#1610;&#1583;&#1603; &#1576;&#1571;&#1610; &#1578;&#1601;&#1575;&#1589;&#1610;&#1604; &#1578;&#1581;&#1578;&#1575;&#1580;&#1607;&#1575; &#1605;&#1587;&#1576;&#1602;&#1611;&#1575;. &#1606;&#1585;&#1581;&#1617;&#1576; &#1583;&#1575;&#1574;&#1605;&#1611;&#1575; &#1576;&#1575;&#1604;&#1605;&#1585;&#1590;&#1609; &#1583;&#1608;&#1606; &#1605;&#1608;&#1593;&#1583; &#1605;&#1587;&#1576;&#1602; &#1581;&#1587;&#1576; &#1578;&#1608;&#1601;&#1617;&#1585; &#1575;&#1604;&#1571;&#1605;&#1575;&#1603;&#1606;&#1548; &#1605;&#1593; &#1571;&#1606;&#1617; &#1575;&#1604;&#1581;&#1580;&#1586; &#1575;&#1604;&#1605;&#1587;&#1576;&#1602; &#1610;&#1615;&#1606;&#1589;&#1581; &#1576;&#1607; &#1604;&#1590;&#1605;&#1575;&#1606; &#1575;&#1604;&#1610;&#1608;&#1605; &#1608;&#1575;&#1604;&#1608;&#1602;&#1578; &#1575;&#1604;&#1605;&#1601;&#1590;&#1617;&#1604;&#1610;&#1606; &#1604;&#1583;&#1610;&#1603;.<\/p><\/div><\/div><div class=\"mp-item\"><div class=\"mp-num\">02<\/div><div><h3>&#1575;&#1604;&#1585;&#1587;&#1608;&#1605; &#1608;&#1575;&#1604;&#1583;&#1601;&#1593;<\/h3><p>&#1578;&#1615;&#1608;&#1590;&#1614;&#1617;&#1581; &#1585;&#1587;&#1608;&#1605; &#1575;&#1604;&#1575;&#1587;&#1578;&#1588;&#1575;&#1585;&#1575;&#1578; &#1608;&#1575;&#1604;&#1593;&#1604;&#1575;&#1580;&#1575;&#1578; &#1608;&#1575;&#1604;&#1576;&#1575;&#1602;&#1575;&#1578; &#1576;&#1588;&#1603;&#1604; &#1608;&#1575;&#1590;&#1581; &#1602;&#1576;&#1604; &#1576;&#1583;&#1569; &#1571;&#1610; &#1593;&#1604;&#1575;&#1580;&#1548; &#1601;&#1604;&#1575; &#1578;&#1608;&#1580;&#1583; &#1571;&#1610; &#1605;&#1601;&#1575;&#1580;&#1570;&#1578;. &#1610;&#1615;&#1587;&#1583;&#1614;&#1617;&#1583; &#1575;&#1604;&#1583;&#1601;&#1593; &#1593;&#1606;&#1583; &#1578;&#1602;&#1583;&#1610;&#1605; &#1575;&#1604;&#1582;&#1583;&#1605;&#1577; &#1605;&#1575; &#1604;&#1605; &#1610;&#1615;&#1578;&#1614;&#1617;&#1601;&#1602; &#1593;&#1604;&#1609; &#1594;&#1610;&#1585; &#1584;&#1604;&#1603;. &#1606;&#1602;&#1576;&#1604; &#1605;&#1580;&#1605;&#1608;&#1593;&#1577; &#1605;&#1606; &#1608;&#1587;&#1575;&#1574;&#1604; &#1575;&#1604;&#1583;&#1601;&#1593; &#1575;&#1604;&#1605;&#1585;&#1610;&#1581;&#1577;: &#1606;&#1602;&#1583;&#1611;&#1575;&#1548; &#1576;&#1591;&#1575;&#1602;&#1577; &#1575;&#1574;&#1578;&#1605;&#1575;&#1606; &#1571;&#1608; &#1582;&#1589;&#1605;&#1548; &#1575;&#1604;&#1578;&#1571;&#1605;&#1610;&#1606; (&#1575;&#1604;&#1580;&#1607;&#1575;&#1578; &#1575;&#1604;&#1605;&#1593;&#1578;&#1605;&#1583;&#1577;)&#1548; &#1578;&#1575;&#1576;&#1610; &#8212; &#1575;&#1604;&#1583;&#1601;&#1593; &#1593;&#1604;&#1609; &#1571;&#1602;&#1587;&#1575;&#1591;&#1548; &#1608;&#1575;&#1604;&#1578;&#1581;&#1608;&#1610;&#1604; &#1575;&#1604;&#1576;&#1606;&#1603;&#1610; &#1571;&#1608; &#1575;&#1604;&#1573;&#1604;&#1603;&#1578;&#1585;&#1608;&#1606;&#1610;.<\/p><\/div><\/div><div class=\"mp-item\"><div class=\"mp-num\">03<\/div><div><h3>&#1575;&#1604;&#1578;&#1571;&#1605;&#1610;&#1606; &#1608;&#1576;&#1591;&#1575;&#1602;&#1575;&#1578; &#1575;&#1604;&#1582;&#1589;&#1605;<\/h3><p>&#1606;&#1581;&#1606; &#1605;&#1593;&#1578;&#1605;&#1583;&#1608;&#1606; &#1608;&#1588;&#1585;&#1603;&#1575;&#1569; &#1605;&#1593; &#1603;&#1576;&#1585;&#1609; &#1588;&#1585;&#1603;&#1575;&#1578; &#1575;&#1604;&#1578;&#1571;&#1605;&#1610;&#1606;&#1548; &#1576;&#1581;&#1610;&#1579; &#1610;&#1587;&#1578;&#1601;&#1610;&#1583; &#1575;&#1604;&#1605;&#1585;&#1590;&#1609; &#1575;&#1604;&#1605;&#1572;&#1607;&#1617;&#1604;&#1608;&#1606; &#1605;&#1606; &#1582;&#1583;&#1605;&#1575;&#1578; &#1575;&#1604;&#1571;&#1587;&#1606;&#1575;&#1606; &#1575;&#1604;&#1605;&#1588;&#1605;&#1608;&#1604;&#1577; &#1576;&#1575;&#1604;&#1578;&#1571;&#1605;&#1610;&#1606;. &#1610;&#1615;&#1585;&#1580;&#1609; &#1573;&#1581;&#1590;&#1575;&#1585; &#1576;&#1591;&#1575;&#1602;&#1577; &#1578;&#1571;&#1605;&#1610;&#1606; &#1587;&#1575;&#1585;&#1610;&#1577; &#1608;&#1576;&#1591;&#1575;&#1602;&#1577; &#1607;&#1608;&#1610;&#1577; &#1601;&#1610; &#1603;&#1604; &#1586;&#1610;&#1575;&#1585;&#1577;&#1563; &#1608;&#1602;&#1583; &#1578;&#1578;&#1591;&#1604;&#1617;&#1576; &#1576;&#1593;&#1590; &#1575;&#1604;&#1582;&#1583;&#1605;&#1575;&#1578; &#1605;&#1608;&#1575;&#1601;&#1602;&#1577; &#1605;&#1587;&#1576;&#1602;&#1577; &#1605;&#1606; &#1588;&#1585;&#1603;&#1577; &#1575;&#1604;&#1578;&#1571;&#1605;&#1610;&#1606;&#1548; &#1608;&#1610;&#1615;&#1587;&#1583;&#1614;&#1617;&#1583; &#1571;&#1610; &#1605;&#1576;&#1604;&#1594; &#1605;&#1588;&#1575;&#1585;&#1603;&#1577; &#1571;&#1608; &#1585;&#1589;&#1610;&#1583; &#1594;&#1610;&#1585; &#1605;&#1588;&#1605;&#1608;&#1604; &#1593;&#1606;&#1583; &#1578;&#1602;&#1583;&#1610;&#1605; &#1575;&#1604;&#1582;&#1583;&#1605;&#1577;.<br><br><b>&#1588;&#1585;&#1603;&#1575;&#1578; &#1575;&#1604;&#1578;&#1571;&#1605;&#1610;&#1606;:<\/b> &#1606;&#1603;&#1587;&#1578; &#1603;&#1610;&#1585; &#183; &#1588;&#1585;&#1603;&#1577; &#1575;&#1604;&#1576;&#1581;&#1610;&#1585;&#1577; &#1575;&#1604;&#1608;&#1591;&#1606;&#1610;&#1577; &#1604;&#1604;&#1578;&#1571;&#1605;&#1610;&#1606; (ABNIC).<\/p><\/div><\/div><div class=\"mp-item\"><div class=\"mp-num\">04<\/div><div><h3>&#1575;&#1604;&#1573;&#1604;&#1594;&#1575;&#1569; &#1608;&#1573;&#1593;&#1575;&#1583;&#1577; &#1575;&#1604;&#1580;&#1583;&#1608;&#1604;&#1577; &#1608;&#1575;&#1604;&#1578;&#1571;&#1582;&#1617;&#1585;<\/h3><p>&#1573;&#1584;&#1575; &#1575;&#1581;&#1578;&#1580;&#1578; &#1573;&#1604;&#1609; &#1575;&#1604;&#1573;&#1604;&#1594;&#1575;&#1569; &#1571;&#1608; &#1573;&#1593;&#1575;&#1583;&#1577; &#1575;&#1604;&#1580;&#1583;&#1608;&#1604;&#1577;&#1548; &#1610;&#1615;&#1585;&#1580;&#1609; &#1573;&#1593;&#1604;&#1575;&#1605;&#1606;&#1575; &#1605;&#1587;&#1576;&#1602;&#1611;&#1575; &#8212; &#1576;&#1575;&#1578;&#1589;&#1575;&#1604; &#1587;&#1585;&#1610;&#1593; &#1571;&#1608; &#1585;&#1587;&#1575;&#1604;&#1577; &#1608;&#1575;&#1578;&#1587;&#1575;&#1576; &#8212; &#1581;&#1578;&#1609; &#1610;&#1578;&#1587;&#1606;&#1617;&#1609; &#1578;&#1602;&#1583;&#1610;&#1605; &#1605;&#1608;&#1593;&#1583;&#1603; &#1604;&#1605;&#1585;&#1610;&#1590; &#1570;&#1582;&#1585;. &#1608;&#1601;&#1610; &#1581;&#1575;&#1604; &#1578;&#1571;&#1582;&#1617;&#1585;&#1603;&#1548; &#1587;&#1606;&#1576;&#1584;&#1604; &#1602;&#1589;&#1575;&#1585;&#1609; &#1580;&#1607;&#1583;&#1606;&#1575; &#1604;&#1575;&#1587;&#1578;&#1610;&#1593;&#1575;&#1576;&#1603;&#1548; &#1605;&#1593; &#1571;&#1606;&#1617; &#1580;&#1604;&#1587;&#1578;&#1603; &#1602;&#1583; &#1578;&#1615;&#1582;&#1578;&#1589;&#1585; &#1571;&#1608; &#1610;&#1615;&#1593;&#1575;&#1583; &#1580;&#1583;&#1608;&#1604;&#1578;&#1607;&#1575; &#1575;&#1581;&#1578;&#1585;&#1575;&#1605;&#1611;&#1575; &#1604;&#1605;&#1608;&#1575;&#1593;&#1610;&#1583; &#1575;&#1604;&#1605;&#1585;&#1590;&#1609; &#1575;&#1604;&#1570;&#1582;&#1585;&#1610;&#1606;. &#1608;&#1602;&#1583; &#1610;&#1572;&#1579;&#1617;&#1585; &#1578;&#1603;&#1585;&#1575;&#1585; &#1578;&#1601;&#1608;&#1610;&#1578; &#1575;&#1604;&#1605;&#1608;&#1575;&#1593;&#1610;&#1583; &#1583;&#1608;&#1606; &#1573;&#1588;&#1593;&#1575;&#1585; &#1593;&#1604;&#1609; &#1571;&#1608;&#1604;&#1608;&#1610;&#1577; &#1575;&#1604;&#1581;&#1580;&#1586; &#1605;&#1587;&#1578;&#1602;&#1576;&#1604;&#1611;&#1575;.<\/p><\/div><\/div><div class=\"mp-item\"><div class=\"mp-num\">05<\/div><div><h3>&#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1608;&#1575;&#1604;&#1605;&#1608;&#1575;&#1601;&#1602;&#1577; &#1608;&#1575;&#1604;&#1588;&#1601;&#1575;&#1601;&#1610;&#1577;<\/h3><p>&#1606;&#1572;&#1605;&#1606; &#1576;&#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1575;&#1604;&#1608;&#1575;&#1590;&#1581; &#1608;&#1575;&#1604;&#1589;&#1575;&#1583;&#1602;. &#1602;&#1576;&#1604; &#1571;&#1610; &#1593;&#1604;&#1575;&#1580;&#1548; &#1587;&#1578;&#1615;&#1591;&#1604;&#1614;&#1593; &#1576;&#1575;&#1604;&#1603;&#1575;&#1605;&#1604; &#1593;&#1604;&#1609; &#1581;&#1575;&#1604;&#1578;&#1603;&#1548; &#1608;&#1575;&#1604;&#1606;&#1607;&#1580; &#1575;&#1604;&#1605;&#1608;&#1589;&#1609; &#1576;&#1607;&#1548; &#1608;&#1575;&#1604;&#1594;&#1585;&#1590; &#1605;&#1606;&#1607;&#1548; &#1608;&#1575;&#1604;&#1606;&#1578;&#1575;&#1574;&#1580; &#1575;&#1604;&#1605;&#1578;&#1608;&#1602;&#1617;&#1593;&#1577; &#1608;&#1571;&#1610; &#1576;&#1583;&#1575;&#1574;&#1604; &#8212; &#1604;&#1578;&#1578;&#1617;&#1582;&#1584; &#1602;&#1585;&#1575;&#1585;&#1611;&#1575; &#1608;&#1575;&#1579;&#1602;&#1611;&#1575; &#1608;&#1605;&#1587;&#1578;&#1606;&#1610;&#1585;&#1611;&#1575;. &#1604;&#1575; &#1610;&#1576;&#1583;&#1571; &#1571;&#1610; &#1593;&#1604;&#1575;&#1580; &#1583;&#1608;&#1606; &#1601;&#1607;&#1605;&#1603; &#1608;&#1605;&#1608;&#1575;&#1601;&#1602;&#1578;&#1603;&#1548; &#1608;&#1610;&#1605;&#1603;&#1606;&#1603; &#1573;&#1610;&#1602;&#1575;&#1601; &#1585;&#1593;&#1575;&#1610;&#1578;&#1603; &#1605;&#1572;&#1602;&#1578;&#1611;&#1575; &#1571;&#1608; &#1575;&#1604;&#1575;&#1587;&#1578;&#1601;&#1587;&#1575;&#1585; &#1571;&#1608; &#1575;&#1604;&#1578;&#1608;&#1602;&#1617;&#1601; &#1601;&#1610; &#1571;&#1610; &#1608;&#1602;&#1578;.<\/p><\/div><\/div><\/div><div class=\"mp-cta\"><h4>&#1604;&#1583;&#1610;&#1603; 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